Learner Driver Terms and Conditions

The contract for driving tuition is solely between you and your instructor (your 'Instructor') who is a self-employed franchisee of Brunel Driving School (the School').

These terms and conditions apply to that contract.

BRUNEL DRIVING SCHOOL ARE NOT PARTY TO THAT CONTRACT. THEY ARE ONLY MENTIONED IN THESE TERMS AND CONDI- TIONS WHERE THEY ACT AS AGENT FOR YOUR INSTRUCTOR.

Paying for lessons

You can pay for tuition in advance via one of the following methods:

- Payment by credit or debit card online through Paypal for certain offers/bundles can be made at www.brunel-lessons.co.uk
- Payment by credit or debit card by calling Brunel Driving School on 0800 448 0109

You agree that monies paid in advance by you or on your behalf for driving lessons to be provided in the future will be paid to Brunel Driving School.

Brunel Driving School will arrange payment to your Instructor once your Instructor has provided you with the prepaid driving lessons.

Where Brunel Driving School receives your payments for driving tuition, makes bookings with, or supplies any information or documentation to you, or arranges payments to your Instructor, they act solely as agent for your Instructor.

Alternatively you can pay your Instructor directly (Any cheques must be made payable to your Instructor. Your instructor will confirm which payment methods they can accept.) If you pay your Instructor directly you should obtain a receipt. As Brunel Driving School is not party to the contract between you and your Instructor it accepts no responsibility for any payments you make directly to your Instructor.

YOU CAN ONLY PAY FOR LESSONS VIA THE METHODS OUTLINED ABOVE. YOU CAN NOT PAY FOR LESSONS VIA ANY OTHER METHOD AND NEITHER BRUNEL DRIVING SCHOOL OR YOUR INSTRUCTOR ACCEPT ANY LIABILITY FOR MONIES OR LESSONS PAID FOR BY ANY OTHER METHOD THAN THOSE OUTLINED ABOVE.

Redeeming prepaid lessons

You and your Instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons. Where you arrange lessons through Brunel Driving School booking office or via Brunel Driving School's website, Brunel Driving School provides these services solely as agent for your Instructor.

You must present your valid UK provisional driving licence to your Instructor prior to the start of your initial lesson. Should you fail to do so, your Instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have booked with them, and you may be charged the full value of that lesson.

You must notify your Instructor of any matters existing at any time that may affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid provisional driving licence.

The value of driving lessons your Instructor will deliver to you is equal to the value of the monies received from you. Your Instructor does not know when you will redeem your prepaid lessons and therefore they can't guarantee you that they will be available each time you choose to request a driving lesson.

Lesson prices vary throughout the UK and therefore the lesson prices quoted to you when you pay are only applicable in the post code area where tuition was purchased. If you subsequently choose to take a lesson in an alternative location, the prevailing lesson price in the new area could be different from the original lesson price quoted when your monies were received. In such an event the number of hours of driving lessons purchased will be adjusted up or down to reflect the change in lesson price.

You must give at least 48 hours notice to your Instructor if you wish to cancel or re-arrange booked lesson. Failure to do so may result in your Instructor charging you the full amount for that lesson.

Prepaid lessons must be taken by you within six months of the date of your original payment. Prepaid lessons are non-refundable, except where a refund is required under UK consumer law.

For security reasons, any refund of prepaid lessons will be made back to the card from which the original payment was taken. If for any reason those card details have become invalid, before any refund is made, your Instructor (through its agent Brunel Driving School) reserves the right to verify the identify of the person requesting the refund, and seek verification of the validity of any alternative card or bank account details provided

Transferring prepaid lessons

You cannot sell or transfer lessons which have been purchased in your name to any other person. Liability

Your Instructor, Brunel Driving School shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

You are reminded that Brunel Driving School are not parties to the contract for driving tuition itself, which is between you and your instructor. This does not affect any liability that Brunel Driving School may have for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you.

Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.

Law applying to terms and conditions

These terms and conditions are governed by the laws of England and Wales.

Respectful Behaviour Policy

All students are expected to behave respectfully and courteously towards our instructors at all times. Any form of abusive language, threatening behaviour, harassment, or serious misconduct may result in the immediate termination of the lesson at the instructor’s discretion. In such cases, the student will forfeit the lesson, and any prepaid lessons may be cancelled without refund. This policy is in place to protect the safety and wellbeing of our instructors.

Use of personal information

Information about yourself that you provide to Brunel Driving School and/or your Instructor (whether or not under our contract (or contracts) with you) may be used to:

- Identify you;
- Help administer, and contact you about improved administration of, any accounts, services and products provided to you;
- Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;
- Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
- Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us. We will only
- contact you in this way if you have previously indicated your consent. We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes. We will check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this; and
- Allow our selected partners to contact you about products and services offered by them. They will only contact you in this way if you have previously indicated your consent.